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只是用词略有变动，但传达给客户的信心却很不一样。你们应该注意到，第一句话中的‘认为’和‘可能’语气较弱，使信息听上去不那么确凿肯定。相反，第二句话则确信肯定多了。为表达你讲话内容的坚定和激情，应将‘认为’和‘可能’换成‘相信’和‘将要’。 4. “No problem.” “没问题。” When someone thanks you, the courteous and polite reply is, “You’re welcome.” 当有人向你表示感谢时，礼貌的回答是“不客气”。 The meaning implies that it was a pleasure for you to help the person, and that you receive their appreciation. Though the casual laid-back phrase, ‘no problem’ may intend to communicate this, it falls short. It actually negates the person’s appreciation and implies the situation could have been a problem under other circumstances. In business and social situations, if you want to be perceived as well-mannered and considerate, respond to thank you’ s with, “You’re welcome.” 不客气表示你很乐意提供帮助，并且接受对方的感谢。虽然随意一点说‘没问题’也有同样的功能，但意思却远远不足，不仅忽略了对方的感激之情，而且还暗指这个忙在别的情况下可能是个‘问题’。在职场及社会上，如果你想表现得体贴有教养，还是用“不客气”来回答别人的感谢吧。 5. “I’ll try.” “我试试看。” Imagine it’s April 15th and you ask a friend to mail your tax returns before 5pm on his way to the post office. If he replies, ‘Okay, I’ll try,’ you’ll likely feel the need to mail them yourself. Why? Because that phrase implies the possibility of failure. 假设4月15号那天，你请朋友在下午5点之前顺路去邮局替你寄申报单，朋友回答说‘好啊，我试试看吧。’，你是不是觉得不放心，还是亲自去寄的好呢？为什么会这样？因为“试试看”表示事情也有可能做不好。 In your speech, especially with senior leaders, replace the word ‘try’ with the word and intention of ‘will.’ This seemingly small change speaks volumes. “在你讲话的时候，尤其是面对上级领导，请把‘试试看’换成‘会去做’。改变虽小，意义却很重大。
6. “He’s a jerk,” or “She’s lazy,” or “My job stinks,” or “I hate this company.” “他是个傻瓜”，“她很懒”，“我的工作真糟糕”或“我讨厌这家公司”。 Nothing tanks a career faster than name-calling. Not only does it reveal juvenile school-yard immaturity, it’s language that is liable and fire-able. 没什么能比说脏话更快地搞垮职业生涯了。说脏话不仅表示你跟小孩一样幼稚，还可能招来祸患。 Avoid making unkind, judgmental statements that will inevitably reflect poorly on you. If you have a genuine complaint about someone or something, communicate the issue with tact, consideration and neutrality. 千万别说恶意评价，否则最后只能自己受害。如果你确实对某人或某事有意见，还是老练、细致并中立地沟通解决吧。 7. “But we’ve always done it that way.” “但这是我们的惯例。” The most effective leaders value innovation, creative thinking and problem solving skills in their employees. In one fell swoop, this phrase reveals you are the opposite: stuck in the past, inflexible, and closed-minded. Instead say, ‘Wow, that’s an interesting idea. How would that work?’ Or, ‘That’s a different approach. Let’s discuss the pros and cons.’ 最有效率的领导重视员工的革新、创新思维以及解决问题的能力。但这句话一下子就把你推向了对立面：墨守成规、死板、教条。相反，你应该说“哇，这个想法有意思。接下来该怎么办？”或“这又是另一种方法，那我们来探讨一下利弊吧。” （责任编辑：晨鸿） |
